Image by Csabi Elter
COMPLAINTS

Halkin Investments Holdings Limited is always committed to providing a first-class standard of service to our clients. If we fall short of these high standards, we would like to hear from you. This will give us the opportunity to put matters right and to improve the service we provide to our clients.

Usually things can be put right by your Relationship Manager where applicable, therefore in the first instance, please contact your Relationship Manager by email, telephone or letter. Alternatively, you can contact Halkin Investments by telephone, email or via the post.

 

Telephone

+44 (0) 207 036 8400

 

Email

info@halkininvestments.com

 

Post

Attn: Compliance

Halkin Investments Holdings Limited

35 Grosvenor Street

London, W1K 4QX

United Kingdom

 

In the event you would like to make a complaint, please see the following

 

Email

compliance@halkininvestments.com

 

Post

Attn: Craig Broom 

Halkin Investments Holdings Limited

35 Grosvenor Street

London, W1K 4QX

United Kingdom

 

Telephone

+44 (0) 207 036 8400

 

If you are making a complaint, please make sure you provide us with the following information for us to assess this appropriately:

  • Your full name.

  • Your full address.

  • Your contact telephone number and convenient times for us to contact you.

  • Portfolio, Account number or Reference number.

  • A full description of your complaint and what you want us to do to resolve your complaint.

  • Copies of any relevant documentation you wish us to consider as part of the complaint investigation.

 

Upon receipt of your complaint we will send a prompt written acknowledgement that we have received your complaint or a summary resolution communication (if the complaint can be resolved within three business days).

 

Halkin’s Compliance and Operations team will carry out an independent investigation and may request further information, if required, in order to conclude our review of your complaint. The firm will keep you reasonably informed about your complaints progress.

We always endeavour to provide you with a written response as soon as we have concluded our investigation. We aim to resolve all complaints as quickly as possible and within 8 weeks from when your complaint was received.

 

If we fail to resolve your complaint to your satisfaction, you may be able to refer it to the Financial Ombudsman Service in the United Kingdom. For more information on the Financial Ombudsman service, you can visit their website or we can send you, via post, a Financial Ombudsman Service ‘want to take your complaint further’ leaflet upon request or in any event this will be sent to you with our final response.

 

Please be rest assured we take every complaint or expression of dissatisfaction of our service very seriously.

 

Should you wish to receive more information on how your complaint will be addressed please don’t hesitate to contact the firm via the details shown above.

HALKIN INVESTMENTS HOLDINGS LIMITED   |   35a Grosvenor Street, London, W1K 4QX   |   +44 (0)207 036 8400   |   info@halkininvestments.com
The information presented throughout the website is for informational purposes only, therefore it is neither contractually binding nor does it constitute or should be construed as Investment Advice. Past performance is not a reliable indicator of future performance. Investing carries risk and you may get back less capital than you invested at the outset.
Copyright © 2020 Halkin Investments Holdings Limited